Oplysninger om pengeoverførselslicenser

Alaska

Alaska Department of Commerce, Community, and Economic Development

For Alaska Residents Only:
If your issue is unresolved by Airbnb Payments, Inc., +1 (844) 234-2500, please submit formal complaints with the State of Alaska, Division of Banking & Securities. 

Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents: Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807

If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

California

California Department of Business Oversight

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by e-mail at consumer.services@dbo.ca.gov, or by mail at:

Department of Business Oversight
Consumer Services
1515 K Street, Suite 200
Sacramento, CA 95814

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

Florida Office of Financial Regulation
Division of Finance
200 E. Gaines Street
Tallahassee, FL 32399-0376

Toll-Free Number: 1-800-848-3792

Illinois

Illinois Department of Financial and Professional Regulation

For complaints directly to the Illinois Division of Financial Institutions, please send correspondence to:

Illinois Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786

Toll-Free Number: 1-888-473-4858

Maryland

Maryland State Bank Commissioner

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Airbnb Payments, Inc. (License # 1177237, NMLS # 1177237), at:

500 North Calvert Street, Suite 402
Baltimore, MD 2120

Toll-Free Number: 1-888-784-0136

Minnesota

Minnesota Department of Commerce

651-539-1600

Customers can contact the Minnesota Department of Commerce with questions or complaints about Airbnb Payments, Inc.’s money transmission services.

New York

New York Department of Financial Services

Airbnb Payments, Inc. is licensed and regulated as a Money Transmitter by the New York Department of Financial Services.

After first contacting Airbnb Payments, Inc., if you still have an unresolved complaint regarding the company's money transmission activity, please direct your complaint to:

Consumer Assistance Unit
NYS Department of Financial Services
One Commerce Plaza
Albany, NY 12257

Toll-Free Number: 1-877-226-5697
https://www.dfs.ny.gov/complaint

Nevada

Nevada Division of Financial Institutions

702-486-4120

Customers can contact the Nevada Division of Financial Institutions with questions or complaints about Airbnb Payments, Inc.’s money transmission services.

North Dakota

North Dakota Department of Financial Institutions

701-328-9933

Customers can contact the North Dakota Department of Financial Institutions with questions or complaints about Airbnb Payments, Inc.’s money transmission services.

South Dakota

South Dakota Division of Banking

605-773-3421

Customers can contact the South Dakota Division of Banking with questions or complaints about Airbnb Payments, Inc.’s money transmission services.

Texas

Texas Department of Banking

After first contacting Airbnb Payments, Inc., if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

Toll-Free Number: 1-877-276-5554
https://www.dob.texas.gov

Vermont

Vermont Department of Financial Regulation

888-568-4547

Customers with a complaint about Airbnb Payments, Inc.’s money transmission services should first contact Airbnb Payments, Inc., and if the complaint remains unresolved, customers can submit a complaint to the Department using the Vermont Banking Consumer Complaint Form.

Here is a link to the form: https://dfr.vermont.gov/form/banking-consumer-complaint-form

Washington

Washington State Department of Financial Institutions

Please be aware that fraudulent transactions may result in the loss of your money with no recourse.